Last Updated: January 2, 2026 | Effective Date: January 2, 2026 | Version 2.1
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Convoro ("Company," "we," "us," or "our") governing your access to and use of the Convoro platform, including all associated websites, web applications, application programming interfaces, automated messaging functionality, knowledge base management tools, analytics dashboards, and all other features, products, and services provided by the Company (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO CREATING AN ACCOUNT, CLICKING AN "I AGREE" OR SIMILAR BUTTON, OR SIMPLY USING OR ACCESSING THE SERVICE, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, INCLUDING ALL POLICIES AND GUIDELINES INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SERVICE AND MUST IMMEDIATELY CEASE ALL SUCH ACCESS AND USE.
If you are using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind such entity to these Terms, and in such case "you" and "your" shall refer to both you as an individual and such entity. The Company reserves the right to require evidence of such authority at any time.
Convoro is a software-as-a-service ("SaaS") platform that enables users to automate responses to Instagram Direct Messages through the use of artificial intelligence. The Service provides functionality including, without limitation: OAuth-based connection to Instagram Business or Creator accounts via the Meta Messaging API; automated processing and response to inbound Instagram Direct Messages on behalf of the connected account; AI-powered response generation using large language model technology, informed by user-configured knowledge base content; storage and display of conversation history for review and analytics; configurable response delay settings, persona settings, and bot activation controls; a knowledge base management interface for uploading and organizing business information; usage analytics and message volume reporting; and subscription management and billing functionality.
The Service is provided on a subscription basis. Features available to you may vary depending on your selected subscription plan. The Company reserves the right to modify, discontinue, or add features to the Service at any time without prior notice, subject to any obligations set forth in applicable subscription agreements.
To access and use the Service, you must satisfy all of the following eligibility requirements at all times during your use of the Service: (a) you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater; (b) you must possess the legal capacity to enter into a binding contract under applicable law; (c) you must have and maintain a valid, active Instagram Business account or Instagram Creator account in good standing; (d) your Instagram account must comply with all applicable Meta Platforms, Inc. terms of service, community guidelines, and platform policies, including without limitation the Meta Platform Terms and the Instagram Community Guidelines; (e) you must be duly authorized to connect the applicable Instagram account to the Service and to grant the Service the permissions required to read and send messages on behalf of such account; (f) you must maintain a valid payment method on file for paid subscription plans; and (g) you must not be a person or entity that is barred from using the Service under the laws of the United States or any other applicable jurisdiction.
The Company reserves the right to verify your eligibility at any time and to suspend or terminate your account if you do not satisfy the foregoing requirements.
To use the Service, you must create an account by providing accurate, complete, and current information as prompted during the registration process. You agree to maintain and promptly update such information to ensure it remains accurate, complete, and current at all times. You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account, whether or not authorized by you.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials or from unauthorized access to your account resulting from your actions or omissions.
You may not create more than one account per individual or entity without the prior written consent of the Company. The Company reserves the right to refuse account registration to any individual or entity at its sole discretion.
Your use of the Service is subject to this Acceptable Use Policy. You agree that you will not, and will not permit any third party to, use the Service for any purpose that is unlawful, harmful, offensive, or otherwise prohibited by these Terms. Without limiting the generality of the foregoing, you specifically agree that you will not use the Service to: transmit, generate, or facilitate the transmission of spam, unsolicited commercial messages, chain letters, or any other form of unauthorized mass communication; violate, circumvent, or otherwise fail to comply with Instagram's Community Guidelines, Meta's Platform Terms, or any other applicable third-party terms of service or platform policies; harass, abuse, stalk, threaten, defame, or otherwise harm or infringe upon the rights of any individual or entity; impersonate any person or entity or falsely represent your affiliation with any person or entity; collect or harvest personal data from any user without their express consent; distribute viruses, malware, ransomware, spyware, or any other malicious or harmful code; engage in any fraudulent, deceptive, or misleading activity; violate any applicable local, state, national, or international law or regulation; infringe upon the intellectual property rights, privacy rights, or other rights of any third party; or engage in any other conduct that the Company, in its sole and reasonable discretion, determines to be inappropriate or harmful.
You acknowledge and agree that you bear sole and exclusive responsibility for: maintaining the security and confidentiality of your account credentials and ensuring that no unauthorized person has access to your account; all activity that occurs under your account, including all automated messages sent by the Service on your behalf, regardless of whether such messages are authorized or unauthorized; the accuracy, completeness, appropriateness, and lawfulness of all content you upload to the knowledge base, including all product descriptions, pricing information, frequently asked questions, and other business information; ensuring that the automated messages generated and sent by the Service on your behalf comply with all applicable laws and regulations, including without limitation the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and applicable data protection and privacy laws; monitoring your bot's conversations on a regular basis to ensure quality, accuracy, and compliance; promptly disabling or correcting the Service if you identify that it is generating or sending inappropriate, inaccurate, or non-compliant messages; and complying with all applicable laws and regulations in connection with your use of the Service.
The Service is offered on a subscription basis. Subscription fees are set forth on the Company's pricing page, which is incorporated herein by reference and subject to change from time to time with reasonable notice to you. All fees are quoted and charged in United States Dollars unless otherwise specified. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law.
You authorize the Company to charge your payment method on file for all applicable fees on the billing date. If payment is not received on the due date, we reserve the right to suspend or terminate your access to the Service. You are responsible for ensuring that your payment method remains valid and up to date. Applicable taxes may be added to your subscription fees depending on your jurisdiction.
Certain subscription plans include a monthly message allowance. If your usage exceeds the allowance for your plan, overage charges may apply, subject to your overage settings and the terms of your applicable subscription plan. The Company reserves the right to modify the message allowances and overage rates associated with any subscription plan upon reasonable prior notice.
The Company will use commercially reasonable efforts to maintain the availability of the Service; however, the Company does not represent, warrant, or guarantee that the Service will be available at all times or without interruption. The Service may be temporarily unavailable due to scheduled maintenance, unscheduled maintenance, technical failures, third-party service outages, force majeure events, or other circumstances beyond our reasonable control. The Company shall not be liable for any damages, losses, or other adverse consequences arising from or related to Service unavailability, interruption, or degraded performance. The Company reserves the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at convoro.io/privacy-policy. By using the Service, you consent to our collection, processing, storage, and use of your data as described in the Privacy Policy.
You acknowledge that the Service, in the course of its operation, will read, process, store, and transmit the content of Instagram Direct Messages received by and sent from your connected Instagram account. You represent and warrant that you have all necessary rights, permissions, and authorizations to grant the Service access to such messages and to authorize the Service to send messages on your behalf. You further acknowledge that message content may be transmitted to third-party AI processing services, including OpenAI, for the purpose of generating automated responses.
As between you and the Company, you retain all ownership rights in and to the content you upload to the Service, including knowledge base content, business information, and any other materials you provide ("User Content"). By uploading or submitting User Content to the Service, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, copy, store, process, transmit, and display your User Content solely to the extent necessary to operate, maintain, and improve the Service and to provide the Service to you.
The Company may use anonymized and aggregated data derived from your use of the Service, including anonymized message patterns and interaction data, to improve and train the algorithms and models used in connection with the Service. Such use does not convey any rights in your User Content to the Company beyond those expressly set forth herein.
All rights, title, and interest in and to the Service, including all software, algorithms, user interfaces, designs, compilations, and other technology underlying or embodied in the Service, are and shall remain the exclusive property of the Company and its licensors. Nothing in these Terms grants you any right, title, or interest in or to the Service or any Company intellectual property other than the limited license to use the Service in accordance with these Terms.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED RESPONSES PRODUCED BY THE SERVICE. YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND APPROVING THE CONTENT OF AUTOMATED MESSAGES SENT ON YOUR BEHALF.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100.00).
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Service; (c) any content you upload or submit to the Service; (d) automated messages sent by the Service on your behalf; (e) your violation of any applicable law or regulation; or (f) your violation of any third-party rights, including but not limited to Meta's Platform Terms or Instagram's Community Guidelines.
The Company reserves the right, in its sole and absolute discretion, to suspend or terminate your account and your access to the Service, with or without notice, for any reason or no reason, including but not limited to: your actual or suspected violation of any provision of these Terms; your violation of Meta's Platform Terms or Instagram's Community Guidelines; your use of the Service in a manner that poses a security risk to the Service or any other user; your failure to pay any fees when due; any fraudulent or abusive conduct in connection with your use of the Service; or any legal or regulatory requirement or order.
You may terminate your account at any time by disconnecting your Instagram account and requesting deletion of your account data through the dashboard or by contacting us at the email address set forth in Section 16. Upon termination, your right to access and use the Service will immediately cease. Termination shall not relieve you of any obligation to pay any fees owed to the Company prior to termination. Sections of these Terms that by their nature should survive termination (including but not limited to Sections 10, 11, 12, 13, 15, and 17) shall so survive.
The Service integrates with and relies upon third-party services, including Meta Platforms, Inc. (for Instagram API access), OpenAI (for AI-powered response generation), Supabase, Inc. (for authentication and database services), Stripe, Inc. (for payment processing), and Render, Inc. (for hosting infrastructure). Your use of any third-party services in connection with the Service is subject to such third party's applicable terms of service and privacy policies, and the Company is not responsible for the availability, accuracy, content, products, services, or practices of any third-party services. The Company makes no representations or warranties with respect to any third-party services and shall not be liable for any damages or losses arising from your use of or reliance on any third-party services.
The Company reserves the right to modify these Terms at any time at its sole discretion. We will provide notice of material modifications by posting the updated Terms to this page and updating the "Last Updated" date, and may also provide notice via email or in-app notification. Modifications will be effective upon posting unless otherwise specified. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state of Delaware, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved by informal negotiation shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Any claims must be brought in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.
These Terms, together with the Privacy Policy and any other agreements or policies incorporated by reference herein, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign these Terms. No agency, partnership, joint venture, or employment relationship is created by these Terms.
If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us at:
Convoro — Email: [email protected]
By using the Convoro Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.